Privacy Policy
This privacy policy applies to personal information we hold about individuals.
We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy.
How do we receive your information?
We may receive information about you:
- When you contact us directly, via our website, on social media, when you apply for one of our services or to make a booking, enquiry or other request
- When you make an enquiry to an authorised third party, which is passed lawfully to us on your behalf.(in this case you should be aware that their privacy policy may differ from our own)
Using your information
We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:
- To help us identify you when you contact us
- For general administration purposes
- To help us improve the quality of our products and services
- To help us detect and prevent fraud and money laundering
- To help us recover debts
- To carry out analysis and customer profiling
- To identify other products and services which might be of interest to you
- To inform you about our services & promotions (please see below).
We may share your information for any of these purposes with:
- Our service providers and agents who perform services on our behalf, such as credit card processors and data management firms.
- If we have been asked to provide information for legal or regulatory purposes,
- In relation to existing or future legal proceedings,
- In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
- If one of these organisations is outside of the European Economic Area we will make sure they agree to apply the same level of protection of your information as we are required to apply in the UK.
Informing you about our products and services
We may use your information to contact you with news on our services, or for satisfaction survey purposes. Such contact may be made be through our trusted marketing partners and we retain the right to pass on your information to them solely for use in conduction with Ulwell Park Limited or any of its trading entities.
Ulwell Park Ltd and these other parties, may contact you by post and phone and, if you give your prior agreement to do so, by email, SMS and other electronic means.
App Privacy Policy
Ulwell Holiday Park built the Ulwell Holiday Park as a Free app.
This service is provided by [ Your Park Name ] at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.
Activities / Booking Login
When using the app you have the ability to login with an existing username and password created when making a booking with us. Our app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app experience to your booked holiday.
- The app or connected web service does not store your username and password in any form
- Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
- This data is completely cleared when you use the logout feature found in the app
- This data is completely cleared when you use the clear data feature found in the app
- This data is completely cleared when you use the clear data feature found in the app
Push Notifications
The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you wish.
Notifications can be disabled when logging into the app for the first time
Notifications can be disabled at anytime by navigating to the settings section of the app Notifications can be disabled at anytime outside of our app using your devices operating system
Analytics
The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.
We do not report on any sensitive or identifiable information in regards to your booking or user Analytics can be disabled at anytime by navigating to the settings section of the app
Third Parties
The app does use third party services that may collect information used to identify you. Third party service providers used by the app policies:
Google Play Services – https://policies.google.com/privacy
Google Analytics Firebase – https://firebase.google.com/support/privacy
