Information Pack
We’ve compiled a list of helpful information to help you during your holiday home stay at Ulwell Holiday Park. Below you will find information about the park as well as details of supermarkets, restaurants and medical care in Swanage.
Reception
The reception is open daily but times do vary depending on the time of year, opening times on the front door of the reception.
In the reception you will find plenty of leaflets of places to visit, bus time tables, take-away menus and general information for the surrounding areas.
We also have all the latest information on new and second-hand Holiday Homes for sale on our park.
Shop
The on-park shop is open from Easter to the end of October and stocks all essentials including local produce.
The opening times are displayed on outside the shop and on the shop window.
Tea, coffee and cakes are served from the shop when open and can be either taken away or enjoyed on the patio and they serve takeaway pizza on Friday and Saturday evenings throughout the peak season
The Village Inn
The Village inn is open daily from 9.30am.
A varied selection is on offer from our menu and Specials Board, as well as a wide range of alcoholic beverages with some local ales.
Booking is advised at busier times, especially for evenings and Sunday Lunch.
Launderette
We have two launderettes on the Park which are open daily from 8.00am – 9.00pm. One is situated at the top of the park by the touring field and the other is situated at the bottom of the park, please see map.
A freezer is available in both amenities for freezing ice packs. Please make sure that you mark your packs clearly, all packs are left at your own risk.
The machines accept £2, £1, 50p, 20p and 10p coins, these machines are used at your own risk and Ulwell Park Ltd is not liable for damaged items.
Swimming Pool
The swimming pool is open daily, but times do vary depending on the time of year and may also operate a booking system at certain times. During school term time we have swimming lessons Monday to Thursday from 4.00pm until 6.00pm, the pool will be closed during these times.
The depth of the main pool is 1.1m in the shallow end and 2m in the deep end. We also do have a small baby’s pool which is slightly warmer than the main pool.
The pool is overseen by lifeguards but all children under 12 years old must be accompanied by an adult. Any person who is not a competent swimmer must be accompanied and also use flotation aids. Please see additional rules enclosed.
The swimming pool is free to anyone staying on the park who has made their booking through the caravan park. If you have any queries please ask at reception.
The Swimming Pool Changing rooms
The Changing Rooms are communal (No Nudity Please) but there are a few private cubicles if required.
Ensure all personal items are put into one of the clothing boxes provided and left poolside on one of the shelves. Please note that as you walk through the foot bath water will spray out from the sidewalls.
Children’s Play Area
We have a safe area for children of all ages to let off some steam, the play equipment is used at your own risk and all young children must be supervised.
Please do not use the play area after dark so as not to disturb other guests.
Dogs
Dogs are welcome in the reception and bar areas but please ensure that they are kept on a lead at all times whilst on the park and that you clear up after them. We now have a dog exercise area just inside the recreation field where they can be let off their lead.
Wi-Fi
Internet access is available. – Connect to Ulwellguest – enter name and email into login form
Please note: Wi-Fi is for the checking of emails, browsing, etc. and may not be strong enough for the streaming of films/TV or gaming.
If you are staying in an OAK caravan please check the router in your caravan for your login details
First Aid
We have several members of staff who are trained in first aid and can be called upon by contacting reception. There is also a defibrillator and an Emergency call box for 999 calls only on site both of which are located by the swimming pool, code for defibrillator to be obtained from reception or by dialling 999.
General Waste and Recycling Bins
General waste and recycling bins are situated in several areas around the park – please see map.
Please do not use these bins between 8.00pm – 8.00am and make sure you put the right items in the right bins. The bins will be clearly marked as to what goes where.
Please do not flush wet wipes, cleaning wipes, baby wipes or similar down any toilets as this may cause blockages.
Linen
We no longer hire out bed linen. All Oak standard caravans come with bedding and towels and Hawthorn caravans come with bedding. Birch and Willow come with no linen supplied. If you have forgotten to bring at item(s) of bedding with you please see reception. However, we cannot provide towels if you have not brought any with you.
Using the TV and Freesat box
We’ve created a helpful guide on how to use your TV and Free sat box here.
Alternatively, there may be a paper copy of the instructions in your holiday home.
Heating and Boiler Information
Please see the instructions in your caravan or take a look at the digital copy here.
Maintenance Cover
General maintenance cover is weekdays & Saturdays 9.00am – 4.00pm
Emergency maintenance cover is available outside of these hours, please call 07561110893.
Emergencies are only classed as the following: No Water, Electricity or Gas, or for Gas and Water Leaks.
Water Leak
Please try and locate your stop tap under the caravan and turn off.
Gas Leak
To switch off the gas supply to the caravan turn the two levers in the gas box outside. The key for the gas box can be found in the plastic folder fixed on the inside of the boiler cupboard door.
Electricity Tripped
Switches are located inside the caravan, usually within a wardrobe, also in the meter boxes outside of the caravan or on the electricity box for Touring Pitches.
Gas boilers
Will need fully qualified and registered gas fitters, which regretfully are only available during the daytime.
Gas cooker
Has no supply – if you have a glass hob lid make sure it is fully up, as when down it shuts off the gas supply.
Fire Procedures and Assembly Points
Should a fire start inside your caravan, fire blankets and/or extinguishers can be found in the kitchen for you to use should it be safe to do so. Should a larger fire breakout please evacuate the caravan and call 999 before notifying reception or calling our emergency line.
Should a fire occur in the public buildings, please evacuate to the Assembly Point located in the car park opposite reception and do not return into the building until you have been advised it is safe to do so.
The assembly point is in the car park outside reception
Lost Property
Any lost property or items left behind in caravans will be held for a maximum of 2 weeks, due to a lack of storage we are unable to keep hold of them for you until your next visit. It is the responsibility of the owner to arrange the collection of any items left behind covering any costs incurred and notify reception of the arrangements.
Complaints, Faults or Breakages
Please report any complaints, faults or breakages to reception as early in the day as possible to give us the best opportunity to rectify or find a part or contact the necessary qualified sub–contractor.
Immediate repair is not always available evenings or weekends.
Thank you for your co-operation and we sincerely hope you have a trouble-free stay.
At the end of your stay please switch off Gas Fires, Electric Heaters
and return your Key to Reception.
Medical care
Doctors
Swanage Medical Practice, Station Approach, Swanage, BH19 1HB
Enquiries – 01929 422231
Appointments – 01929 475104
Dentist
Call 111 to find a local NHS emergency dentist
Hospital
Swanage Hospital – Queens Road, Swanage, BH19 2ES
Minor Injuries only 8am – 8pm (Call 111 first before attending)
Poole Hospital – A&E – Longfleet Road, Poole, BH15 2JB
Vets
Lynwood Vetinary Practice – 87 Ulwell Road, Swanage, BH19 1QU
MediVet Wool – Dorchester Road, Winfrith, DT2 8DD
Police
Swanage Pathway – The Annex, Swanage Town Hall, High Street, Swanage, BH19 2NZ
For Dorset Police enquiries – 101
For Town Council enquiries contact number – 01929 423636
101 for non-emergency calls. In an emergency please call 999.
There is an Emergency call box for 999 calls only located by the swimming pool
Petrol Station
The nearest petrol station is the Triangle Garage on Victoria Avenue. Turn right out of the park onto the main road and follow down onto Shore Road, turn right at the clock tower and follow Victoria Avenue, garage is located on the right.
Local Taxis
Bill’s Taxis – 07549 776736 (6-8 seaters)
DMB Cars – 07968 142138
Harrisons Taxis – 07594282525
Karls Kabs – 07751 769833
Swanage & Purbeck Taxi – 07969 927424
Local Buses
The route 50 bus (Swanage-Bournemouth/Bournemouth-Swanage) runs from just outside the park, times and timetables can be collected from reception and are shown on the bus stop.
For all other routes; buses run from Swanage Bus Station, Station Approach.
Trains
Swanage Railway
Swanage – Norden
Steam trains run for 6 miles, weaving their way through the beautiful Purbeck countryside, past the magnificent ruins of Corfe Castle, the charming station of Harmans Cross to the sandy beach of Swanage.
Swanage – Wareham: The Swanage Railway are currently running trial trains at certain times during the year. Please see website for details.
01929 425800
South Western Railway:
Trains operate from Wareham to London Waterloo, Southampton, Bournemouth, Poole, Dorchester and Weymouth.
Sandbanks Ferry
The ferry runs daily between 7am and 11pm services and times are subject to change dependant on the weather and how busy the ferry is. Updates can be found on their website
Local Walks
We have a selection of maps showing local walks in Reception. A stile can be found at the top of the touring park leading directly up to the Purbeck hills, see map.
Supermarkets
(Opening times subject to change)
The nearest supermarkets can be found in Swanage town centre.
The Co-Op – 52 Kings Road West, Swanage BH19 1HP
Monday – Saturday 6am – 10pm
Sunday -10am – 4pm
Budgens -36 Station Road, Swanage BH19 1AF
Monday – Saturday 7am – 10pm
Sunday – 11am – 5pm
For larger superstores:
Sainsburys – South Street, Wareham, BH20 4NX
Monday – Saturday 7am – 8pm
Sunday 10am – 4pm
Tesco – Fleets Corner, Waterloo Road, Poole BH17 7EJ
Monday – Saturday 24 hours
Sunday 10am – 4pm
Asda – West Quay Road, Poole BH15 1JQ
Monday – Friday 6am – Midnight
Saturday 6am – 10pm
Sunday 10am – 4pm
Local Takeaways
Chinese
Wok Chef – 193 High St, Swanage, BH19 2NF – 01929 422327
Indian
Golden Bengal – 343 High St, Swanage BH19 2NW – 01929 427012
Masala – 9 High St, Swanage BH19 2LN – 01929 427299
Nihal Spice – 69 High St, Swanage BH19 2LY – 01929 422229
Fish & Chips
The Fish Plaice – 14 The Sq, Swanage BH19 2LJ – 01929 423668
Harlees – 1 The Parade, Swanage BH19 1DA – 01929 422362
Harlees – 355 High St, Swanage BH19 2NP – 01929 423578
Wright on the Beach – Shore Rd, Swanage, BH19 1LB – 01929 426222
Other
Rainbow Kebab – 7 High St, Swanage BH19 2LN – 01929 427373
Take-Away – The Square, Swanage BH19 2NT – 01929 426357
